What's the True Code?
Enter your Key & True Code Below
Please do check to see if the answer to your question is in the FAQ’s below, if not then please send us an email to hello@postalcoded.co.uk.
Below is a list of some of the messages we won’t accept:
This isn’t an exhausive list, and we won’t process any messages that we don’t feel comfortable with. If your message doesn’t meet this criteria then we will get in contact to ask you to send another one.
You can upload any combination of video, picture or written text.
No, you can place your order then login to your account at any time and upload or edit your message.
For Video: mp4 and mov.
For Images: jpg, jpeg, and png.
Yes, we need to check all messages to make sure that they work and meet our criteria.
Messages are deleted after 1 year. During this time the message can be viewed multiple times and downloaded.
Only if you tell them in your message, however, if you don’t then they won’t know it was from you. If they email us to find out, then we will tell them.
There are a variety of different puzzle types included, some are more difficult than others. If they get stuck then clues are avaliable.
It depends, but on average between 30mins – 2 hours.
There isn’t a specific age appropriateness but we would probably say 13+. That’s not to say that a younger child wouldn’t enjoy it, they would probably need additional help.
They have access to clues for each puzzle. If they still can’t solve it then the answer is also avaliable, so the recipient will always be able to access your message.
We aim to send out all orders within 2 working days after it was ordered. You will receive an email confirmation once it has been dispatched.
We send all UK-bound post for free by Royal Mail 1st class. It normally takes 2-4 days to arrive to you from the day you order it (excluding weekends and bank holidays).
You will receive an email confirmation once it has been dispatched.
For overseas orders please contact us at hello@postalcoded.co.uk before placing your order so that we can calculate shipping costs.
Although we post our orders out the next working day, Royal Mail may take longer than normal to deliver them.
As we use Royal Mail we can’t unfortunately guarantee or specify a date that it will arrive. We can however add our ‘Do Not Open Until…” stamp to the envelope if it is needed for a particular date.
You can cancel and get a full refund as long as we haven’t started processing your order.
We start preparing any outstanding orders from 10:30am every working day, so if you want to cancel please do let us know soon as possible.
If your Postal Coded order arrives damaged, let us know and we’ll send out a new one on request.
All requests for a new Postal Coded game or refund must be completed within 14 days of receiving it.
Please send your enquiry to hello@postalcoded.co.uk
Check the file format you are trying to upload. We accept jpg, jpeg and png for images and mp4 and mov for videos.
Also, check the file size. The maxiumum size we accept 50MB.
If it still doesn’t upload, please continue with your order then email us at hello@postalcoded.co.uk so we can help.
Check that you are entering the Security Key correctly the key is made up of only digits / numbers.
If you still can’t access your message please email us at hello@postalcoded.co.uk and we will try and resolve it as quickly as possible.
Please make sure that you have the correct answer.
A smiley face and a ‘True Code’ segement will appear once you have entered the correct answer. You can also use the clues avaliable through the wesite to double check your answer.
If your answers are correct and it still doesn’t work please email us at hello@postalcoded.co.uk and we will try and resolve it for you as quickly as possible.
Please double check that you have entered the code in the correct order. It is case sensitive, all letters should be entered as CAPITAL / UPPERCASE letters.
If it still doesn’t work please email us at hello@postalcoded.co.uk and we will try and resolve it for you as quickly as possible.
There should be 10 puzzles and an Introduction letter inside the envelope.
If any are missing, we are very sorry. You can see pictures of all the puzzles on the clues page so it won’t stop you from completing the games and seeing your secret message.
Enter your Key & True Code Below